Privacy Policy

Privacy & Data Protection

1. Use of Personal Information

We are committed to ensuring your privacy is protected. By making a booking, you agree that we may collect, store, and use the following types of personal information:

● Contact Details: Information provided for the purpose of registering your hire and subscribing to relevant school hiring updates.

● Transaction Data: Records relating to bookings and financial transactions carried out between you and the RGS Worcester Family of Schools.

● Communication: Information contained in or relating to any enquiries or complaints you submit to us.

2. How We Use Your Data

Personal information submitted to us will be used to:

● Administer Your Hire: Manage your bookings, access codes, and site requirements.

● Financial Management: Send statements and invoices and collect payments.

● Operational Updates: Send non-marketing commercial communications (e.g., site closures or emergency updates).

● Compliance: Deal with enquiries or health and safety incidents relating to your hire.

3. Payment Terms & Security

To ensure the highest level of security for your financial data:

● Card Security: We collect, but do not store, payment card details. All card information is registered directly with our secure third-party payment service providers in their own encrypted systems.

● Payment Records: We retain only the payment reference, the name of the payer, and the status of the payment (including details of why a payment may have failed) to assist with booking management.

4. Policy Changes

We reserve the right to update this policy to reflect changes in legislation or school procedures. We recommend reviewing this information regularly; your continued use of our facilities constitutes agreement to any changes.